Everyday Free Shipping on Orders > $50

Ordering Information & Support

Need Help with your online order?

Online Ordering Information
Shipping & Delivery
Gift Cards
Payment Methods
Sales Tax
Privacy & Security

Shopatron/Kibo Order Support

e-mail: orders@shopatron.com
Phone: 877-412-7467

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View Your Order
Update Your Order Information
Request A Return
Update Your Payment Information

Helpful Links


Gift Cards

Digital gift cards are a quick and easy gift!  Friends and family buy what they want, when they want.  There are no shipping costs and no monthly fees. Gift cards never expire!  Your gift card is valid for online purchases and can only be redeemed on this website. Your gift arrives when you want – either 30 minutes after purchase making it a great last-minute gift or on the delivery date you specify at checkout.  It will be delivered by email with your personal message.  

You can print your gift card if you would rather wrap it up or send it in a greeting card.
Gift cards cannot be redeemed for cash, except as required by law. Gift cards cannot be reloaded. To find out your Gift Card balance, visit shopatron.com/account.

If a Gift Card purchased on our website is lost or stolen, we will replace it with a Gift Card in the amount of the remaining balance, only if the purchaser's Gift Card confirmation email and Gift Card # are provided to us as proof of purchase.

To report your card as lost or stolen, contact Customer Support at 877-412-7467. For additional Terms and Conditions, see the Gift Card purchase page or the Gift Card Confirmation email.


Payment Methods
Credit Cards: American Express, Discover, MasterCard and Visa
Bill Me Later

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Shopatron cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
COD orders are not accepted.

Shopatron does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

Promotional codes are valid on this website only.  
Promotional codes are case-sensitive. If the promotion has not expired and you are having difficulty applying the code, please check to make sure it is entered exactly as it was advertised. 

Shipping & Delivery

$0.99 to $49.99..... $5.95 Standard Ground 

$50.00+.....FREE Standard Ground 

AK, HI, PR.....$25.00 2nd Day (Standard/Free not applicable) 

There are no additional shipping charges applied to backorders.

***Please be aware that we do not ship outside of the United States.

Sales Tax
Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges.
We don't know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes.  There is the possibility that sales tax may be applied.

Privacy & Security
When you place an order with us, we ask you to provide your name, shipping and billing address, telephone number, email address, credit card information, birth date, and so on. We also maintain a record of your product purchases.

Our primary goal in obtaining this information is to provide you with a smooth, customized shopping experience, as quickly and easily as possible. We may also use it to improve your overall shopping experience, including:

  • Improving the content on our websites — We may use cookies to find out which parts of our sites are visited most often and how easy our websites are to use.
  • Enhancing your online shopping experience — We may use your information to recognize you and welcome you when you visit this site.
  • Sending marketing and promotional information — If you wish, you may choose to receive product news and promotions from our manufacturers.
  • Providing customer service — We may send email to consumers who abandon shopping carts and do not complete checkout to see if a consumer needs additional product information or if there was a problem using the site. The abandoned cart email is a one-time email; no follow-up emails are sent if the consumer does not respond to this one and no record of this abandoned cart is kept.


In general, you can visit most of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Shop with confidence.  We take your safety and security seriously.
Shopatron is the world's leading provider of eCommerce solutions to branded manufacturers. These brands trust us to provide an environment that allows you to shop with total confidence and safety.
Shopatron is accredited with the Better Business Bureau and embraces its guiding principles. To view our registration, go to http://www.bbb.org/us/.
Shopatron uses industry-standard GeoTrust security to ensure that manufacturers, consumers, and retailers can connect, communicate, and transact with confidence.

The Shopatron service features built-in security measures, including sophisticated encryption and authentication tools, to protect the security of the information that you share with us.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of your information.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

We take special care to protect the safety and privacy of children. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

With Shopatron, multi-channel retailers efficiently manage inventory across online and offline channels, providing online shoppers with more delivery options that drive them into local stores.  Shopatron provides a safe and secure ordering environment.

The Shopatron shopping service makes it easy to find and order the special products you need. When you order and pay online, our intelligent system immediately starts working to ensure that you receive your products as soon as possible.

The way our website works - our Authorized Retail Dealers have the opportunity to fill the orders placed on our website.   Whichever dealer is closest to your location with the product in stock, will ship directly from the store.  This is done so that we can guarantee you are receiving what you are looking for and so that we are still able to support our dealers.  If there is not a dealer able to fill the request - that is the only time we will ship directly from our warehouse for online orders.


*Excludes Karlbox. Offer valid at fabercastell.com only. 
*Excludes Karlbox. Offer valid at fabercastell.com only.